Description
The Starlink Roam Kit includes:
- Quickstart
- Stow the kit after use
- Payment info
- Shipping information
- Terms & conditions
1. Take everything out of the box and put the dish face down on a flat surface.
2. Plug in the power cable to the router and a power outlet.
3. Connect the dish cable to the router and the dish (make sure the dish is in the desired outdoor location before connecting the cable).
4. Attach the stand to the bottom of the dish and put it on its feet.
IMPORTANT: The dish is motorized and will point itself to the sky when powering on. Do NOT force the dish motor to point upwards!
When you first power on the router a Wi-Fi network named STARLINK will appear. You can change the Wi-Fi name and password via the App.
Apple Store / Google Play Store
If you wish to alter the Wifi name and password after it's already been set up, you can accomplish this by performing a factory reset on the Starlink router. This can be done by rapidly switching the router off and on six times.
The included router has a special mode called bridge mode that bypasses the Starlink usual router functions and disables monitoring, speed test functions, disables WiFi etc.. If you need to enable this mode for your specific application please let me know on the notes section of the checkout page or send us a message below.
Having the router as is, just plug and play will be the best option for most applications. You can still use other routers with the Starlink kit by using the included Starlink network adapter and connecting a network cable from the network adapter to the WAN port on your router.
Note that the equipment functions with AC power. If you want to use DC power you will need to convert from DC to AC by using a pure sine wave inverter
To return the dish at the end of your rental, you need to put it in stow mode so it can retract and fit in the travel case. You can do this by connecting a device to the Starlink network and going to the Starlink app and under settings there will be a button with the label STOW
Each kit comes with a return shipping label to replace the initial one. You have the option to either drop off the kit at a UPS access point or have UPS collect the kits at the specified address. Please ensure the return label is affixed to the case and the original label is removed by then.
Thank you for renting with us and for more help feel free to email us or chat with us at contact@skylinkrentals.co.uk or on WhatsApp at https://wa.me/447871840466.We accept all major credit and debit cards. Card charges are made via Stripe or Paypal on the checkout page
If you are waiting for confirmation on your event but want to reserve the dates before all kits are rented use the Reserve now pay later option. We will send you a dedicated payment link via email
If you want to pay via bank transfer book via Reserve now, pay later option and add a note on the checkout page that you wish to pay via bank transfer
Bank details:
Account holder: Skylink Rentals
Sort code: 23-14-70
Account number: 66000403
IBAN: GB73 TRWI 2314 7066 0004 03
We will refund the £300 security deposit once the kit arrives back to us in working order and the refund will be sent by the same payment method used
We ship via UPS, orders usually are shipped out 2/3 days before the rental start to arrive the day before the rental start.
Sometimes due to unforeseen circumstances or last-minute bookings, the kit could arrive on the morning of the rental start date. If the kit arrives after the rental start date, we will refund the lost days
Each kit comes with a return shipping label to replace the initial one. You have the option to either drop off the kit at a UPS access point or have UPS collect the kits at the specified address. Please ensure the return label is affixed to the case and the original label is removed by then.
SKYLINK RENTALS TERMS AND CONDITIONS
Agreement
By accessing and using the Skylink Rentals website (https://skylinkrentals.co.uk) and the rental services provided by Skylink Rentals, operating as a sole trader, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you must not use the Skylink Rentals website or its services.Rental Equipment
Skylink Rentals agrees to rent the specified Skylink terminals and any associated equipment (referred to as the “Equipment” or "Kit") to the customer.Payment
All rental costs for the Equipment shall be paid in advance at the time these Terms and Conditions are agreed upon by the customer.Inspection and Responsibility
The customer acknowledges having inspected the Equipment prior to using the kit and accepts full responsibility for the care and maintenance of the Equipment while in their possession. Any damage to the Equipment, beyond reasonable wear and tear, shall be the customer’s responsibility and shall be repaired or replaced by Skylink Rentals at the customer’s sole cost and expense by using the security deposit funds, if the damages surpass £300 Skylink rentals will generate a document with the outstanding value to be paid. The value of the whole kit is £500 meaning if the whole kit would be destroyed the remaining cost to pay would not be superior to £200. The most likely part of the kit to get damaged on a rental would be the 20-meter dish cable which has a value of £100Equipment Replacement
The customer shall be responsible for the replacement at the full retail value of any Equipment rented under this agreement but not returned to Skylink Rentals, including reasonable attorney’s fees if needed.Return of Equipment
The customer agrees to return the Equipment to Skylink Rentals in a clean and working condition, consistent with the condition at the time of rental, to avoid any additional charges. Failure to return the Equipment when due may result in extra charges and the permanent withholding of the security deposit.Liability and Indemnification
The customer agrees to hold harmless and indemnify Skylink Rentals for any loss or damage, including any that results from claims, actions, causes of action, property damage, and/or demands whatsoever related to the use, misuse, or abuse of the Equipment rented under this agreement.Prohibited Use
The customer acknowledges that it is strictly forbidden to operate the rented Equipment under the influence of narcotics, and/or mind-altering or illegal substances.Authorized Users
The customer agrees that only the person(s) to whom the Equipment is rented and fitted shall setup the Equipment, and the Equipment shall remain in the customer’s possession during the term of the rental agreement.Release of Liability
The customer releases and discharges Skylink Rentals from any and all liability for damage and injury to the customer and/or any other person and/or property resulting from negligence, installation, maintenance, selection, adjustment, and/or use of the Equipment rented hereunder, or any other fault, accepting full responsibility for any and all such damage and/or injury which may result therefrom.Limitation of Damages
In any contract or other action against Skylink Rentals, damages are limited to the amount of the rental fee only. The customer agrees that no consequential damages can be collected.Insurance
Skylink Rentals does not provide insurance coverage for rented Equipment.Severability
If any clause or provision of these Terms and Conditions is deemed unenforceable or invalidated by law, the remaining provisions shall remain in full force and effect.Age Requirement
By agreeing to these Terms and Conditions, the customer certifies that they are 18 years of age or older.Acceptable Use Policy
The customer agrees to adhere to Starlink’s Policy at
https://www.starlink.com/legal?regionCode=GB.Equipment Instructions
The customer confirms that all instructions on the use of the Equipment have been made clear and that they understand the use and function of the Equipment. The customer agrees to be bound by all of the above Terms and Conditions, including the limitation of liability of Skylink Rentals.Cancellation and Refund Policy
The customer may cancel a rental booking up to 5 days before the scheduled shipping date and receive a full refund of the rental fees paid. Cancellations made within 5 days of the scheduled shipping date will result in a 50% refund of the rental fees paid and a 100% refund of the temporary deposit. No refunds will be issued for cancellations made after the rental start date or after the kit has been shipped.Rental Period Extensions
The customer may request an extension of the rental period, subject to availability and at the sole discretion of Skylink Rentals. Additional rental fees will apply for the extended period and must be paid in advance.Termination
Skylink Rentals reserves the right to terminate the rental agreement at any time, without notice, and to demand the immediate return of the Equipment if the customer breaches any of these Terms and Conditions or if the Equipment is used in any unlawful or inappropriate manner.Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.Modifications
Skylink Rentals reserves the right to modify these Terms and Conditions at any time, without prior notice. It is the customer’s responsibility to review the current Terms and Conditions before renting Equipment from Skylink Rentals. Continued use of the Skylink Rentals website and its services constitutes acceptance of any modifications to the Terms and Conditions.Privacy Policy
The customer’s use of the Skylink Rentals website and its services is also subject to the Skylink Rentals Privacy Policy, which is incorporated by reference into these Terms and Conditions.Entire Agreement
These Terms and Conditions, along with the Skylink Rentals Privacy Policy and any rental agreement entered into by the customer, constitute the entire agreement between the customer and Skylink Rentals with respect to the rental of Equipment and supersede all prior or contemporaneous understandings, agreements, negotiations, representations, warranties, and communications, both written and oral.Liability for Illegal Activity
During the rental period, the customer is solely responsible and liable for any illegal activity conducted while using the rented Equipment, including but not limited to activities that violate Starlink’s policies, as outlined on their website (https://www.starlink.com/legal/documents/DOC-1001-59234-61?regionCode=UK). The customer agrees to indemnify and hold harmless Skylink Rentals from any claims, damages, or legal actions arising from such illegal activities.- Personal Data and Privacy
The customer acknowledges and agrees that their personal data will be used to process their order, support their experience throughout the Skylink Rentals website, and for other purposes as described in the Skylink Rentals Privacy Policy. By using the Skylink Rentals website and its services, the customer consents to the collection, use, and disclosure of their personal data in accordance with the Privacy Policy.
By using the Skylink Rentals website and its services, the customer confirms their understanding and agreement to be bound by these Terms and Conditions, as well as any additional terms provided in a rental agreement or any applicable policies or guidelines.
Q&A
Send us a rental request and we will get back to you very quickly! Depending on availability and if you order in the morning we might be able to ship a kit out today for delivery tomorrow.
You can place an order directly on our website here. If you need more information, feel free to email us at contact@skylinkrentals.co.uk.
The equipment operates on AC power. If you only have DC power available, you’ll need a pure sine wave inverter to convert from DC to AC.
We provide a return shipping label. Drop it off the equipment at a UPS access point or we can schedule a UPS collection at your address.
Cancel your order before shipping for a full refund.
You can use other routers with the Starlink kit by connecting a network cable from the included Starlink network adapter to your router’s WAN port.
You will need to Stow the equipment in order to pack it up.
Connect to the Starlink network and go to http://192.168.100.1 or use the Starlink app. Find the “STOW” button under settings.
Then replace the old shipping label with the new one that will be inside of the equipment
Yes, you can request an extension, subject to availability.
We’ll refund the £300 security deposit once the kit is returned in working condition using the same payment method you used by partially reversing the original transaction.
While speeds can vary based on location and network conditions, Starlink generally provides fast internet speeds. Users often report download speeds ranging from 50Mbps to 250Mbps and upload speeds from 10Mbps to 40Mbps
Based on the specifications about 128 devices
Yes, you can find detailed specifications and documentation for the equipment here
The Starlink dish requires a clear view of the sky, so it’s best suited for outdoor setups. However, once the dish is set up outdoors, you can use the internet indoors by using wifi or a ethernet cable
Deliveries are made to the UK only however you can take it abroad as long as it’s in Europe. Subjet to the Map availability
You can change the Wi-Fi name and password using the Starlink app. It’s available for download on both the Apple App Store and the Google Play Store. After installing the app connect to the Starlink’s Wi-Fi to modify your network settings.
Carol –
Great system. Easy to order. Arrived on time and good instructions for set up. Worked brilliantly and really fast speeds at our outdoor exhibition in the middle of nowhere. Company was accommodating when we wanted to extend the rental and change return details. Good experience
Skylink Rentals –
Dear Carol,
Thank you for the fantastic 5-star review and for being the first one to share your experience with us! We’re delighted that our system and service lived up to your expectations.
Your positive feedback means a lot to us. If you need anything else or have suggestions, please feel free to reach out.
Nial –
Quick turn around of service and good tech support throughout
Skylink Rentals –
Hi Nial,
Thank you very much for your review, I’m glad we could be of assistance.
If there is any way we can help with any of your future projects please don’t hesitate to get in touch
John Maudsley –
We used Skylink for internet at our wedding in the middle of nowhere. From the start of the rental to the end, communication from Skylink was excellent. The delivery and return was seamless and the kit itself worked flawlessly. I will definitely use again if I need reliable internet in a remote location.
Skylink Rentals –
Hello John,
Thank you so much for taking the time to share your positive experience with us!
We’re glad that our service was a valuable addition to your special day and that the rental of the kit met your expectations.
Whenever you’re in need of our services again, we’ll be here ready to assist. Wishing you all the best and congratulations on your wedding!
Warm regards
I Kendall –
Starlink performed well for our charity event.
The equipment performed to spec easy to use and at a reasonable cost.
Skylink Rentals –
Thank you for your 5-star review! Thrilled to hear that our service performed well at your charity event.
We’re here for any future connectivity needs!
Chandra Varsani –
Quick turn around of service and good tech support throughout
Skylink Rentals –
Dear Chandra,
Thank you for your 5-star review!
We’re thrilled to hear you enjoyed our smooth and easy Starlink rental process. Your positive feedback is appreciated.
R A Armstrong –
Excellent service. Efficient, friendly, absolutely 100% in all respects.
Skylink Rentals –
Dear R A Armstrong,
Thank you so much for your wonderful review! We are thrilled to hear that you had a 100% positive experience with our service.
LRP –
Great service. Delivered on time and worked incredibly well.
Skylink Rentals –
Hello!
We’re glad to hear about your positive experience and appreciate your 5-star review!
If there’s anything we can do better, please don’t hesitate to let us know.
Best wishes
Support –
Product worked great.
The service was exceptional.
I needed it within two days and it arrived next day because they kindly dropped it off at the local courier depot.
Have to say everything was great
Skylink Rentals –
Thanks for your review!
Glad to hear you’re happy with the quick delivery and our service. Looking forward to helping you again at Skylink Rentals!
Richard Hennah –
1. good and easy communications,
2. a simple commercial package,
3. prompt and effective responses to questions,
4. easy delivery and dispatch when done,
5. simple, easy to use kit.
Skylink Rentals –
Hi Richard!
Thank you for your positive feedback! We’re glad you appreciated our service.
Your satisfaction is our priority, and we look forward to serving you again.
Zach Said –
Incredibly helpful and easy service!
Skylink Rentals –
Hi Zach,
Thank you very much for your review!
Hope to have you back soon
Regards,
Skylink Rentals
customer –
Fantastic service, speedy, easy. Good communication too.
Skylink Rentals –
Hi there, we are thrilled that you find our service fantastic!
Thank you for taking the time to leave us a review
Regards, Skylink Rentals
Pete –
Incredible customer service, answered questions promptly and was very accommodating and understanding to complications in my booking.
Skylink Rentals –
Hi Pete,
Thank you so much for your five-star review and kind words! We’re thrilled to hear that you were pleased with our service.
If there’s anything else we can do for you, please let us know. We look forward to serving you again in the future!
Holly Burraway –
I’m going to try my very best to put into words how wonderful my experience with Skylink Rentals was, but actually finding the right words to describe how faultless the whole process was may be a challenge.
My husband and I hired the Skylink system for our wedding on May 25th, 2024. Our venue was perfect for us but it was ‘off-grid’ and we wanted our guests to use a disposable camera app throughout the day and be able to check on their kids as we had child free wedding (four dogs were in attendance though #priorities). After getting quotes for THOUSANDS to install a WIFI system, we thought all hope was lost, but after a bit of research I found Francisco and his team. Our prayers were well and truly answered.
From enquiry, to use, completion and send back, the whole experience was, as I said, faultless. Totally affordable, easy to set up and with customer service that 5 stars doesn’t feel good enough to cover, we’re almost searching for a new event to organise so we can work with Francisco again! We’ve given the Skylink Rental details to our venue and wedding coordinators and couldn’t have been happier with how everything worked.
Our venue was in the middle of nowhere in Kent with, at its strongest, one bar of signal. With the Skylink, we had around 100 guests hooked up to personalised WIFI and to totally able to do anything they needed. If you’re wondering whether this is all too good to be true, it really isn’t! You’re in totally safe hands and with the level of personal customer service you’ll receive, you’ll end up feeling like you have a friend on the other end of your emails.
Don’t hesitate to book! Seriously… Other than choosing the husband I did, using this service was the best decision we made for our wedding!
Skylink Rentals –
Dear Holly,
Wow! Thank you so much for such an incredible and detailed review. We’re absolutely over the moon to hear that we had such a positive part of your special day!
Your kind words truly mean the world to us, especially the compliments about our customer service. We strive to treat every customer like a friend, and it’s heartwarming to know we achieved that with you.
If you ever do find another event to celebrate, please don’t hesitate to reach out! We would be honored to be a part of it.
Warmly,
The Skylink Rentals Team
Stephen –
Fantastic service. Francesco sourced a long cable to help overcome a problem and then ensured we had sufficient time to fully test what was for us a new arrangement at a large public event.
Skylink Rentals –
Hi Stephen,
Thank you for the great review! We’re glad that we could help you with the longer cable and ensure everything was ready for your event. If you need anything else, feel free to reach out.
Best,
The Skylink Rentals Team
Juliet –
Weekend hire of 2 Starlinks for outdoor event. Super easy in terms of delivery, collection and set up.
Skylink Rentals –
Hi Juliet,
Thank you for the wonderful 5-star review!
We’re thrilled to hear that the delivery, collection, and setup of the Starlinks for your event were super easy. Your satisfaction is our priority, and we’re delighted that everything went smoothly.
Please don’t hesitate to reach out if you have any future events or need further assistance. We look forward to serving you again.
Best regards,
The Skylink Rentals Team
Ryan Matthews –
Wonderful communication, very easy process from start to finish!
Will definitely be using again!
Skylink Rentals –
Hi Ryan,
Thanks for the fantastic 5-star review!
We’re thrilled you found our communication wonderful and the process easy.
We look forward to serving you again soon!
Best regards,
The Skylink Rentals Team
Alex –
Great service. Thanks.
Skylink Rentals –
Hi Alex,
Thank you for taking the time to leave us a 5-star review!
We’re happy that you found our service to be great.
Best wishes,
The Skylink Rentals Team
Ian Goodwin –
Good value rental of Starlink, excellent communications and a great service.
Skylink Rentals –
Dear Ian,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you found our Starlink rental to be good value and that you appreciated our great communication.
We strive to provide a great service, and it’s rewarding to know we met your expectations.
Best regards,
The Skylink Rentals Team
Classic Wings –
Superb service from start to finish. The kit comes with everything you need to get online with a rock solid connection.
Highly recommended!
Skylink Rentals –
Hey Classic Wings,
Thanks for the 5-star review!
We’re glad you found the kit complete and with a good connection.
Best regards,
Skylink Rentals
Jonathan –
Rented 2 of the kits for a multi-day event where phone signal completely fails due to the number of people in the area, Starlink went off without a hitch allowing us to take payments (increasing our revenue quite significantly) and check customers in in the middle of a field just with a power hook up.
Francisco was excellent with keeping us updated and made sure the kit arrived on time