SKYLINK RENTALS TERMS AND CONDITIONS
Last updated: 3 July 2026
These Terms and Conditions apply to all rentals, purchases, bookings and use of the Skylink Rentals website and services.
Please read these Terms and Conditions carefully before placing an order. By placing an order, making a booking, using our website or using our rental services, you agree to be bound by these Terms and Conditions.
Nothing in these Terms and Conditions affects any statutory rights that cannot legally be excluded or restricted.
1. Business Information
Skylink Rentals is a sole trader business trading as Skylink Rentals.
Email: [email protected]
Website: https://skylinkrentals.co.uk
For formal correspondence or legal notices, please contact the above.
2. Definitions
In these Terms and Conditions:
“Skylink Rentals”, “we”, “us” or “our” means Skylink Rentals.
“Customer”, “you” or “your” means the person, business, organisation, company, event organiser or other party placing an order or renting equipment from Skylink Rentals.
“Equipment”, “Kit” or “Rental Kit” means the Starlink terminal and any associated equipment supplied by Skylink Rentals, including but not limited to the dish, router, cables, network adapter, case, accessories, printed instructions and any other items provided as part of the rental.
“Rental Period” means the agreed period for which the Equipment is rented, as stated in the booking confirmation or agreed in writing.
“Rental Start Date” means the first day of the agreed rental period.
“Return Date” means the date by which the Equipment must be returned or handed to the courier using the provided return instructions, unless otherwise agreed in writing.
“Website” means https://skylinkrentals.co.uk.
3. Agreement
By accessing and using the Skylink Rentals website and/or placing an order for rental services, you enter into a legally binding agreement with Skylink Rentals and agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, you must not use the Skylink Rentals website or rental services.
These Terms and Conditions, together with any booking confirmation, invoice, payment confirmation, rental instructions, return instructions and the Skylink Rentals Privacy Policy, form the agreement between you and Skylink Rentals.
4. Consumer and Business Customers
Skylink Rentals provides rental services to both consumers and business customers.
If you are renting as a consumer, you may have additional rights under consumer protection law. Nothing in these Terms and Conditions affects your statutory rights.
If you are renting on behalf of a business, company, organisation, event, venue or other commercial activity, you confirm that you have authority to enter into this agreement on behalf of that business or organisation.
Where different terms apply to business customers and consumer customers, this will be stated clearly.
5. Rental Equipment
Skylink Rentals agrees to rent the specified Starlink terminal and associated Equipment to the Customer for the agreed Rental Period.
Skylink Rentals will take reasonable steps to ensure that the Equipment is tested, prepared and in good working order at the start of the rental.
The Equipment remains the property of Skylink Rentals at all times. The Customer does not acquire ownership of the Equipment.
The Customer must not sell, lend, sub-rent, transfer, dispose of, modify, open, repair, dismantle, tamper with or allow any third party to take possession of the Equipment without Skylink Rentals’ written permission.
6. Intended Use
The Equipment is supplied for temporary internet connectivity, including but not limited to:
event internet;
temporary site internet;
payment systems and card terminals;
ticketing and check-in systems;
production offices;
business backup internet;
pop-up shops;
outdoor events;
construction sites;
remote work locations;
temporary offices.
The Customer is responsible for ensuring that the Equipment is suitable for their intended use before booking.
Skylink Rentals can provide general guidance, but the Customer remains responsible for assessing whether the Equipment and Starlink service are suitable for their specific location, event, business needs, payment systems, network setup or technical requirements.
7. Starlink Service and Performance
The Customer understands and accepts that Starlink is a satellite internet service operated by SpaceX/Starlink and not by Skylink Rentals.
Skylink Rentals does not control the Starlink satellite network, service availability, speeds, latency, outages, congestion, network management policies, account restrictions, maintenance, coverage, weather-related performance or any changes made by Starlink.
The performance of the Equipment and Starlink service may vary depending on factors including but not limited to:
location;
clear view of the sky;
trees, buildings, marquees, walls, vehicles or other obstructions;
weather conditions;
network congestion;
Starlink service availability;
power supply;
third-party routers, switches, access points or customer equipment;
payment terminal or EPOS provider issues;
incorrect setup or placement;
local interference;
use inside buildings or enclosed structures.
The Equipment works best when the Starlink dish has a clear and unobstructed view of the sky.
Skylink Rentals does not guarantee uninterrupted service, minimum speeds, specific latency, continuous connectivity, suitability for any particular application, or successful operation of third-party systems such as card machines, payment gateways, EPOS systems, livestreaming equipment, ticketing platforms or customer networks.
8. Payment
All rental costs are payable in advance upon booking confirmation, unless otherwise agreed in writing.
Payment may be made using the payment methods specified on the Skylink Rentals website, including major credit/debit cards and PayPal where available.
A booking is not confirmed until payment has been received and accepted by Skylink Rentals.
Skylink Rentals reserves the right to cancel or refuse a booking if payment is not received, payment is reversed, payment fails security checks, or we reasonably believe the order may be fraudulent or unsuitable.
9. Rental Pricing
Rental prices are shown on the Skylink Rentals website or confirmed in writing before booking.
The current standard rental rate is £35 per day, with a minimum rental period of 5 days, unless otherwise stated or agreed in writing.
Delivery, collection, optional extras, replacement items, late fees, cleaning fees, repair fees or other charges may apply where stated during the booking process or under these Terms and Conditions.
Prices may change from time to time, but changes will not affect confirmed bookings unless the Customer requests a change or extension.
10. Security Deposit
A security deposit is required for each Starlink Rental Kit.
Unless otherwise stated during the booking process, the security deposit is £250 per Rental Kit.
The security deposit is held as security to help cover loss, theft, damage, missing items, late returns, cleaning costs, repair costs, replacement costs, courier issues caused by the Customer, or other charges arising under these Terms and Conditions.
The Equipment must be returned in good working condition, with all supplied items included, fair wear and tear excepted.
If the Equipment is returned complete, on time, clean, undamaged and in working order, the security deposit will be refunded.
If deductions are required, Skylink Rentals will provide a breakdown of the reasonable costs deducted. Where the cost of repair, replacement, cleaning, missing items or late fees is less than the security deposit, the remaining balance will be refunded.
If costs exceed the security deposit, the Customer remains liable for the remaining balance.
Skylink Rentals may withhold the deposit in full where the Equipment is not returned, is returned severely damaged, or where the reasonable cost of replacement or recovery equals or exceeds the deposit.
11. Inspection on Receipt
The Customer must inspect the Equipment as soon as reasonably possible after receipt.
Any pre-existing damage, missing items, faults or concerns must be reported to Skylink Rentals within 24 hours of receipt, with photographs where reasonably possible.
If the Customer does not report any issue within 24 hours of receipt, the Equipment will be treated as having been received complete, undamaged and in good working order, unless the Customer can clearly show otherwise.
The Customer must not use Equipment that appears unsafe, damaged or faulty. If the Customer believes the Equipment is unsafe or faulty, they must contact Skylink Rentals immediately and wait for further instructions.
12. Customer Responsibility for Equipment
From the time the Equipment is delivered to, collected by, or otherwise received by the Customer, until it is returned and received by Skylink Rentals or accepted by the courier using the provided return service, the Customer is responsible for taking reasonable care of the Equipment.
The Customer must:
keep the Equipment safe and secure;
protect the Equipment from loss, theft, damage and misuse;
protect the Equipment from water ingress, impact, crushing, overheating, fire, electrical damage and avoidable weather damage;
use the Equipment only in accordance with the instructions provided;
ensure the dish and cables are placed safely and do not create avoidable trip hazards;
ensure the Equipment is supervised where appropriate;
not leave the Equipment in an insecure public location;
return all parts, accessories, cases, cables and instructions supplied;
notify Skylink Rentals immediately if the Equipment is lost, stolen, damaged or not working correctly.
The Customer is responsible for damage beyond fair wear and tear.
Damage beyond fair wear and tear may include, but is not limited to:
damaged cables or connectors;
cracked or broken dish, router or accessories;
missing parts;
water damage;
damage caused by incorrect packing;
damage caused by dropping, crushing or impact;
damage caused by misuse or unauthorised modification;
excessive dirt, mud or contamination;
damage caused by failure to follow instructions;
damage caused by leaving the Equipment exposed in unsafe conditions.
13. Setup and Use
The Customer is responsible for setting up and using the Equipment safely and correctly.
The Customer must read and follow all setup, use, stowage, packing and return instructions provided by Skylink Rentals.
The Customer must ensure that the Equipment is connected to a suitable power supply and placed in a suitable location with a clear view of the sky.
The Customer is responsible for ensuring that any cables are routed safely and do not create unnecessary risk to people, property, vehicles or other equipment.
Skylink Rentals may provide remote support or general guidance where possible, but the Customer remains responsible for the safe physical setup and use of the Equipment at their location.
14. Return of Equipment
The Customer must return the Equipment on or before the agreed Return Date, unless an extension has been agreed in writing by Skylink Rentals.
The Equipment must be returned:
in its original packaging or transport case;
clean and free from excessive dirt or contamination;
with all supplied parts and accessories;
properly packed to avoid damage in transit;
in good working order, fair wear and tear excepted;
using the return method or courier label provided by Skylink Rentals, unless otherwise agreed in writing.
Return shipping instructions and a prepaid return label will normally be provided with the Equipment, unless otherwise agreed.
The Customer must follow the return instructions carefully. If the Customer uses a different return method without permission, the Customer may be responsible for any resulting loss, delay, damage or additional cost.
The Customer should keep proof of return or courier drop-off until the deposit has been refunded.
15. Delivery and Collection
Skylink Rentals will dispatch the Equipment for delivery to the address provided by the Customer during the booking process.
The Customer is responsible for providing a complete, accurate and secure delivery address.
The Customer is responsible for being available to receive the Equipment or for making suitable arrangements for safe receipt.
Delivery dates and times are estimates only and are not guaranteed, unless expressly agreed in writing.
Skylink Rentals will take reasonable steps to dispatch Equipment in time for the agreed rental, but Skylink Rentals is not responsible for delays caused by couriers, incorrect delivery information, missed deliveries, access issues, customs, weather, strikes, road closures, third-party disruption or other matters outside Skylink Rentals’ reasonable control.
If collection from the Customer’s address is agreed, the Customer must ensure the Equipment is packed and available for collection at the agreed time and location.
If a collection fails because the Equipment was not available, incorrectly packed, inaccessible, or the Customer provided incorrect information, the Customer may be responsible for any additional courier, late return or recovery costs.
16. Late Returns
The Customer agrees to return the Equipment on or before the agreed Return Date.
If the Equipment is not returned on time, Skylink Rentals may charge late return fees.
Unless otherwise agreed in writing, late return fees may be charged at the standard daily rental rate of £35 per day per Rental Kit until the Equipment is returned, received, or treated as unreturned.
Late fees may be deducted from the security deposit.
If the Customer continues to use the Equipment beyond the agreed Rental Period without prior authorised extension, Skylink Rentals may:
charge for the additional rental days;
deduct additional rental charges from the security deposit;
request immediate return of the Equipment;
remotely disable the Equipment where possible;
treat the Equipment as unreturned if it is not returned within a reasonable period.
If the Equipment is not received back by Skylink Rentals within 10 business days of the agreed Return Date, Skylink Rentals may treat the Equipment as unreturned under the Equipment Replacement section below.
17. Rental Period Extensions
Requests for rental extensions must be made at least 48 hours before the original Return Date.
Extensions are subject to availability and Skylink Rentals’ approval.
If an extension is approved, additional rental fees will apply and must be paid in advance unless otherwise agreed in writing.
Skylink Rentals is not obliged to approve an extension, especially where the Equipment is already booked for another customer.
If the Customer keeps the Equipment beyond the agreed Rental Period without an approved extension, late return fees may apply.
18. Equipment Replacement and Unreturned Equipment
If the Equipment is not returned within 10 business days of the agreed Return Date, Skylink Rentals may treat the Equipment as unreturned.
If the Equipment is lost, stolen, not returned, or returned damaged beyond economic repair, the Customer will be responsible for the reasonable replacement cost of the Equipment and any associated costs.
The security deposit may be retained in part or full and applied towards replacement or recovery costs.
If the replacement or recovery cost exceeds the security deposit, the Customer remains responsible for the remaining balance.
Reasonable costs may include:
replacement cost of the Starlink terminal, router, cables, accessories, case or other missing items;
courier and recovery costs;
cleaning costs;
repair costs;
administrative costs reasonably incurred;
reasonable legal or debt recovery costs where required.
19. Cancellation and Refund Policy
The Customer may cancel a rental booking by contacting Skylink Rentals in writing.
Unless otherwise required by law or agreed in writing, the following cancellation policy applies:
Cancellations made more than 5 days before the scheduled shipping date will receive a full refund of rental fees paid and the security deposit.
Cancellations made within 5 days of the scheduled shipping date will receive a 50% refund of rental fees paid and a 100% refund of the security deposit.
Cancellations made after the Equipment has been shipped may not be eligible for a refund of rental fees, unless otherwise required by law or agreed in writing.
Cancellations made after the Rental Start Date may not be eligible for a refund of rental fees, unless otherwise required by law or agreed in writing.
The security deposit will be refunded if the Equipment has not been shipped or, where it has been shipped, once the Equipment has been returned complete, undamaged and in good working order, subject to any deductions allowed under these Terms and Conditions.
Refunds will normally be processed within 7 to 10 business days of cancellation confirmation or, where Equipment has already been dispatched, within 7 to 10 business days of the Equipment being returned and inspected.
Refunds will normally be made to the original payment method.
If you are renting as a consumer, you may have statutory cancellation rights. Nothing in this cancellation policy affects any cancellation rights that apply by law.
Where a consumer requests that rental services begin during any statutory cancellation period, Skylink Rentals may be entitled to charge for services, preparation, dispatch, delivery, rental days used, or other reasonable costs incurred, to the extent permitted by law.
20. Faults, Problems and Support
If the Customer experiences an issue with the Equipment, they must contact Skylink Rentals as soon as reasonably possible.
The Customer must provide reasonable information to help diagnose the issue, including photographs, screenshots, location details, obstruction information, setup details and any error messages where requested.
Skylink Rentals will take reasonable steps to provide support remotely where possible.
The Customer must not attempt repairs, modifications, resets, bypasses, dismantling or changes to the Equipment unless instructed by Skylink Rentals.
If the Equipment is confirmed to be faulty due to no fault of the Customer, Skylink Rentals may, at its discretion and depending on availability:
provide troubleshooting support;
provide replacement Equipment;
offer a partial refund;
offer a full refund of rental fees and security deposit;
agree another reasonable solution.
Skylink Rentals is not responsible for issues caused by poor dish placement, obstructions, weather, Starlink network issues, third-party equipment, power supply issues, customer misuse, failure to follow instructions, or systems outside Skylink Rentals’ control.
21. Termination by Skylink Rentals
Skylink Rentals may terminate the rental agreement with immediate effect by written notice and require the immediate return of the Equipment if:
the Customer breaches these Terms and Conditions;
the Customer fails to pay any amount due;
the Equipment is used unlawfully, unsafely or inappropriately;
the Equipment is used in breach of Starlink’s Acceptable Use Policy;
the Customer provides false, incomplete or misleading information;
Skylink Rentals reasonably believes the Equipment is at risk of loss, theft, damage or misuse;
the Customer fails to return the Equipment when required;
the Equipment becomes unavailable due to circumstances outside Skylink Rentals’ reasonable control, such as prior damage, loss, courier issues or technical failure.
If Skylink Rentals terminates because Equipment becomes unavailable before dispatch and no suitable replacement is available, Skylink Rentals will refund rental fees and the security deposit paid for that booking.
If Skylink Rentals terminates because of the Customer’s breach, the Customer must immediately return the Equipment at their own expense, and Skylink Rentals may deduct reasonable costs from the security deposit.
22. Prohibited Use
The Customer must not use the Equipment:
for any unlawful purpose;
to commit, assist or enable illegal activity;
in breach of Starlink’s Acceptable Use Policy;
in breach of any applicable law or regulation;
to harass, abuse, threaten or harm others;
to access, distribute or store unlawful material;
to interfere with networks, systems or services;
to send spam, malware or malicious traffic;
in a way that may damage Starlink, Skylink Rentals, the Equipment or any third party;
while under the influence of illegal substances where this creates a risk of unsafe handling, setup or use of the Equipment.
The Customer is solely responsible for activity carried out through the Equipment during the Rental Period, except to the extent caused by Skylink Rentals.
23. Starlink Acceptable Use Policy
The Customer agrees to comply with Starlink’s Acceptable Use Policy and any applicable Starlink terms, policies or restrictions.
Starlink’s Acceptable Use Policy is currently available at:
https://www.starlink.com/legal/documents/DOC-1001-59234-61?regionCode=UK
The Customer is responsible for ensuring their use of the Equipment complies with Starlink’s Acceptable Use Policy and all applicable laws.
Skylink Rentals is not responsible for any suspension, restriction, throttling, termination or loss of service caused by the Customer’s breach of Starlink’s policies or applicable law.
24. Liability for Illegal Activity
During the Rental Period, the Customer is responsible for any illegal activity carried out using the Equipment, except to the extent caused by Skylink Rentals.
The Customer agrees to reimburse Skylink Rentals for reasonable losses, claims, damages, charges, expenses or legal costs arising from illegal use of the Equipment, breach of Starlink’s Acceptable Use Policy, or breach of applicable law by the Customer or anyone the Customer allows to use the Equipment.
25. Insurance
Skylink Rentals does not provide insurance cover for the Customer’s use of the Equipment.
Customers are advised to consider arranging suitable insurance to cover risks during the Rental Period, especially for events, public locations, higher-value applications, business-critical use or situations where the Equipment may be exposed to loss, theft, damage or public access.
The Customer is responsible for checking whether their existing business, event, public liability, equipment or contents insurance covers rented equipment.
26. Force Majeure
Skylink Rentals shall not be liable for any failure or delay in performing its obligations where such failure or delay is caused by circumstances beyond its reasonable control.
This may include, but is not limited to:
acts of God;
extreme weather;
fire;
flood;
war;
terrorism;
civil unrest;
pandemic;
strikes;
courier delays or courier failure;
road closures;
power failures;
internet or network outages;
Starlink service outages or restrictions;
equipment failure not caused by Skylink Rentals’ negligence;
loss or damage of Equipment in transit where Skylink Rentals has taken reasonable steps to investigate and resolve the issue;
government restrictions;
any other event outside Skylink Rentals’ reasonable control.
If a Force Majeure event prevents the rental from starting and no suitable alternative can reasonably be provided, Skylink Rentals’ liability will be limited to a refund of rental fees and security deposit already paid for the affected rental, except where liability cannot legally be limited.
27. Liability and Customer Responsibility
Nothing in these Terms and Conditions excludes or limits any liability which cannot legally be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot legally be excluded or restricted.
Skylink Rentals will use reasonable care and skill when preparing, testing and dispatching the Equipment.
However, Skylink Rentals does not guarantee that the Equipment or Starlink service will be uninterrupted, error-free, available at every location, suitable for every intended use, or compatible with every third-party device, system, payment provider, EPOS system, router, access point, network configuration or business requirement.
The Customer is responsible for the safe setup, supervision, use, storage and return of the Equipment during the Rental Period.
The Customer must use the Equipment only in accordance with the instructions provided, Starlink’s Acceptable Use Policy and all applicable laws and regulations.
Skylink Rentals shall not be liable for:
loss of profits;
loss of revenue;
loss of business;
loss of contracts;
loss of sales;
loss of anticipated savings;
loss of goodwill;
loss of data;
business interruption;
failed card payments;
failed ticketing or check-in systems;
failed livestreams;
event disruption;
loss caused by internet outage or reduced service;
indirect or consequential loss arising from the rental, use, non-use, failure, delay or interruption of the Equipment or Starlink service.
For business customers, Skylink Rentals’ total liability arising out of or in connection with the rental shall be limited to the total rental fees paid by the Customer for the relevant rental, except where liability cannot legally be limited or excluded.
For consumer customers, nothing in these Terms and Conditions affects statutory rights that cannot legally be excluded or restricted.
28. Indemnity
The Customer agrees to reimburse Skylink Rentals for reasonable losses, costs, claims, charges and expenses arising from:
loss of, theft of, or damage to the Equipment while in the Customer’s possession, except for fair wear and tear;
the Customer’s misuse, negligent use or unlawful use of the Equipment;
breach of these Terms and Conditions by the Customer;
use of the Equipment in breach of Starlink’s Acceptable Use Policy;
use of the Equipment in breach of applicable law;
third-party claims arising from the Customer’s use of the Equipment, except to the extent caused by Skylink Rentals’ negligence or breach of these Terms and Conditions.
Any deduction from the security deposit will be limited to reasonable and evidenced costs, including repair, replacement, cleaning, missing items, late return charges or recovery costs where applicable.
29. No Guarantee of Business Outcome
The Customer understands that the Equipment may be used for important purposes such as card payments, event connectivity, payment gateways, ticketing, EPOS, production teams, temporary offices or backup internet.
However, Skylink Rentals does not guarantee any business outcome, event outcome, payment success, sales level, revenue level, attendance level, livestream quality, operational continuity or commercial result from the use of the Equipment.
The Customer is responsible for having appropriate backup plans where internet connectivity is business-critical or event-critical.
30. Data Privacy and UK GDPR
Skylink Rentals is committed to protecting Customer personal data.
Personal data provided by the Customer will be processed in accordance with the Skylink Rentals Privacy Policy and applicable data protection laws.
Personal data may be used where necessary to:
process orders;
manage rental bookings;
arrange delivery and collection;
provide customer support;
process payments and refunds;
manage deposits;
maintain business and accounting records;
prevent fraud;
comply with legal obligations;
improve website services.
Customer data may be shared with trusted third-party service providers where necessary, including payment processors, courier companies such as UPS, accounting software providers, website hosting providers, IT providers and other partners required to fulfil the rental service.
Skylink Rentals will take reasonable steps to protect Customer data and will not sell Customer personal data.
Further information is provided in the Skylink Rentals Privacy Policy.
31. Dispute Resolution
Skylink Rentals aims to resolve any concerns fairly and efficiently.
Customers are encouraged to contact Skylink Rentals directly if they have any issues, complaints or concerns.
In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith communication and negotiation.
This does not prevent either party from seeking legal remedies where necessary.
32. Severability
If any clause or provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that clause or provision shall be treated as removed or amended only to the extent necessary.
The remaining clauses and provisions shall continue in full force and effect.
33. Age Requirement
By placing an order or agreeing to these Terms and Conditions, the Customer confirms that they are at least 18 years old.
Skylink Rentals does not knowingly accept rental bookings from anyone under the age of 18.
34. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the courts of England and Wales, except where consumer law provides otherwise.
35. Modifications to These Terms
Skylink Rentals may update or modify these Terms and Conditions from time to time.
The current version will be posted on the Skylink Rentals website.
The Terms and Conditions that apply to a rental will normally be the version in force at the time the booking is placed, unless a change is required by law or agreed with the Customer.
Customers should review the current Terms and Conditions before each rental.
36. Entire Agreement
These Terms and Conditions, together with the Skylink Rentals Privacy Policy, booking confirmation, invoice, rental instructions, return instructions and any written agreement between Skylink Rentals and the Customer, form the entire agreement between the parties in relation to the rental of Equipment.
They replace any previous discussions, understandings, statements, representations or agreements relating to the rental, unless expressly agreed in writing.
37. Customer Obligations Summary
To ensure a smooth rental experience, the Customer agrees to:
provide accurate and complete booking information;
provide a safe and secure delivery address;
inspect the Equipment upon receipt;
report any pre-existing damage, faults or missing items within 24 hours of receipt;
use the Equipment responsibly;
follow all setup, use, stowage, packing and return instructions;
use the Equipment in accordance with Starlink’s Acceptable Use Policy;
protect the Equipment from damage, loss and theft;
keep the Equipment secure while in their possession;
return the Equipment on or before the agreed Return Date;
return the Equipment in its original case or packaging;
return all parts, accessories and cables supplied;
pay all rental fees, deposits and applicable charges;
pay reasonable repair, replacement, cleaning, late return or recovery costs where applicable;
comply with all applicable laws and regulations;
contact Skylink Rentals promptly if any issue occurs.
By using the Skylink Rentals website or rental services, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.